ku9x Privacy Policy
How your personal information is collected, stored, and kept secure — everything is clearly set out in this document.
01 Introduction
This Privacy Policy is issued on behalf of the ku9x online gaming platform ("we", "us", or "the Platform"). When you use ku9x's website, application, or any related services, you are considered to have agreed to the terms of this policy.
We believe that protecting personal information is a fundamental right. That is why every piece of information you share with ku9x is handled with the utmost care and responsibility. This policy will tell you: what types of information are collected, why that information is collected, how it is stored and used, and what rights you have.
02 What Information We Collect
ku9x collects two types of information from its users: information provided directly by you, and information collected automatically.
A. Information You Provide Directly
When you create an account, use our services, or contact us, the following information may be collected:
- Full name and date of birth (for age verification)
- Active email address and mobile number
- Password (stored in encrypted form — never kept in readable format)
- Financial transaction details: deposit and withdrawal amounts, mobile banking numbers used (bKash, Nagad, Rocket)
- Identity verification documents, if required in any instance
- Contact information provided via live chat or email
B. Automatically Collected Information
When you use the platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- User activity logs: page visit times, click patterns, session duration
- Information obtained from cookies and similar tracking technologies
- Referral source (where you came from when you arrived at our site)
03 Purpose of Data Use
The information ku9x collects is used only for specific and legitimate purposes. Those purposes are detailed below:
- Account management: To create, verify, and secure your account.
- Service delivery: For gaming features, processing financial transactions, and providing technical support.
- Age verification: To confirm that the platform is used only by individuals aged 21 or above.
- Fraud prevention: To ensure account security and detect unauthorised activity.
- Customer service improvement: To enhance your experience and provide personalised support.
- Legal compliance: To meet applicable laws and regulatory requirements.
- Communications: To inform you of important platform updates, security alerts, and policy changes.
- Responsible gaming promotion: To monitor your gaming behaviour and provide support where needed.
04 Sharing Information with Third Parties
ku9x does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
Service Partners
Necessary information may be shared with trusted technology partners for tasks such as payment processing (for example, technical integration with bKash, Nagad, and Rocket), data storage, and cybersecurity. These partners are contractually bound to adhere to our privacy standards.
Legal Obligations
If we are required to comply with a valid order or directive from a competent court or government authority, we may be obliged to disclose the relevant information.
Protective Disclosure
Information may be shared where necessary to prevent or investigate fraud, money laundering, or any other unlawful activity.
Business Transfers
If ku9x undergoes a merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will provide advance notice.
05 Cookies and Similar Technologies
Cookies are small text files stored in your browser or on your device. ku9x uses cookies for the following purposes:
- Essential cookies: To keep login sessions active and ensure the core functionality of the platform.
- Functional cookies: To remember your language preferences and personalisation settings.
- Analytical cookies: To understand site statistics and improve the user experience.
- Security cookies: To detect fraud and abuse.
You can manage cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some parts of the platform to not function properly.
06 Data Security Measures
ku9x has put in place industry-standard technical and administrative measures to ensure the security of your information:
- SSL/TLS encryption: All data exchanged between the website and the user takes place over an encrypted connection.
- Password hashing: Your password is never stored directly — it is always kept as a one-way cryptographic hash.
- Access controls: Only authorised staff can access specific data, and a log of that access is maintained.
- Security audits: Vulnerabilities are identified and addressed through regular technical reviews.
- Data backups: Regular backups are maintained to protect against data loss.
- Trained team: ku9x staff receive training on privacy and data protection.
While we ensure the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. It is therefore your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
07 Data Retention Period
ku9x retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- The length of time your account remains active.
- Financial transaction records, which must be kept for a period determined by applicable law.
- The requirements of any ongoing legal dispute or investigation.
- The period necessary for fraud prevention and security purposes.
Information that is no longer needed after your account is closed is securely deleted or anonymised.
08 Your Rights
As a user of the ku9x platform, you have the following rights over your own information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may apply to correct information that is inaccurate or incomplete.
- Right to erasure: In certain circumstances you may request that your information be deleted (however, some information may need to be retained due to legal obligations).
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Right to data portability: You may request to receive your information in a readable format.
- Right to opt out of marketing communications: You may stop promotional communications at any time.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
09 Protection of Minors
ku9x enforces a clear age limit — this platform is for individuals aged 21 or above only. We do not knowingly collect or store the information of anyone under the age of 21.
If we are informed that a minor is using our platform or that their information is held by us, we will immediately close that account and delete the associated information. Parents and guardians may contact [email protected] to raise any concerns in this regard.
10 Policy Changes and Updates
ku9x may amend this Privacy Policy when it sees fit. If any significant changes are made, we will:
- Notify you by email or on the platform before the changes take effect.
- Publish the latest version on this page with the updated date noted.
- Obtain your consent to the new policy where applicable.
Continuing to use the platform after receiving notice will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.
11 Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact the ku9x support team.
Email: [email protected]
Live Chat: Support is available 24/7 in Bengali and English
We generally respond to your requests as quickly as possible. Use the same email address to get in touch regarding formal data protection requests as well.